Change Manager Job Description

What Does a Change Management Lead/Manager/Practitioner Do?

Change managers, change resources and change leads are responsible for implementing a structured approach to transition end users to a new state. The new state might involve technology changes, business process changes, organizational restructuring, M&A, new roles, or business expansion. It is the role of the change manager to draft and provide communications, training, stakeholder engagement, as well as performing key change assessments.

This change management job description provides a detailed overview of the various change manager job roles and responsibilities, as well as the average education/experience level often required.

In addition to reviewing this review of change manager job qualifications and functions, scroll down below or click here to review the job description for Senior Level Change Management Leads.

Change Manager Job Description – High-Lighted Roles & Responsibilities

• Assume responsibility for change management for new or in-flight initiatives
• Create, deliver and manage communications per plan
• Present and explain proposals, reports, and findings to stakeholders
• Come up with Change Strategy and Management plan, including:
  • Change Impact assessment and recommendations by stakeholders
  • Establishing success metrics, communication strategy, and training plan
  • Assessing business readiness and defining ongoing governance

Additional Change Manager Job Responsibilities:

• Work with project sponsors or program managers to create roadmap and strategy
• Lead and implement change initiatives related to business processes and technologies
• Drive adoption and proficiency of changes across various departments or groups using industry-standard change management methodologies or the company’s change management playbook
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training
• Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition
• Develop short and long-term goals, KPIs, and objectives, and develop and execute against an annual operational plan
• Lead/facilitate meetings with the client to ensure an understanding of the current company culture, and jointly develop a change adoption plan
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
  Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure the adoption of the change

Required Education/Experience

Expected education and experience levels for change management managers and leads are as follows:

• Bachelor’s degree required: Business, HR, Communications, Business or related field
• 5-7 years of experience required, 7-10 years of experience preferred
• Experience with industry-accepted Change Management methodology required
• Knowledge of SAFe, Agile, and Product/Project Management frameworks often preferred
• Change Management certification is a plus, and strongly preferred by many organizations
• Excellent writing, communications, and presentation skills
• Strong organizational skills with proven ability to support multiple projects and work within a larger team
• Ability to present concepts and communicate with clarity and impact to all levels of audiences from senior executives down to frontline employees
• Demonstrated ability to create content; strong storytelling abilities and clear ability to turn complex ideas into simple messages
• Technology savvy with a keen understanding of all types of communication channels
• Complex organizational and cultural change management experience      

Senior Change Management Lead Job Description

• Extensive change management experience required
• 10-15 years of change management experience
• A Senior Change manager who can create strategies and think through the change required and its impact
• The ideal individual would be someone who has an extensive level of leading large scale, global and complex change transformation
• Will be working with cross-functional teams
• Some travel might be required

Additional Senior Change Management Manager’s Role & Responsibilities:

• Identifying stakeholders  and developing stakeholder management plans and strategies
• Engagement with key stakeholders
• Managing other change management resources
• Developing the change impact assessments
• Creating the change management playbook and strategic plans
• Mitigating resistance and roadblocks
• Recruiting change champions
• Developing and executing training plans and programs
• Tracking and measuring the success of the change management activities
• Reinforcing the change

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